1. Who handles your payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
This policy explains when you can get your money back for a LinkedTeams subscription. It works together with Paddle's refund policy. If the two differ, or if the law where you live gives you more rights, the option that is better for you applies.
2. 14-day refund on your first payment
If LinkedTeams isn't right for you, you can ask for a full refund within 14 days of the first payment for your subscription, for any reason. This also applies to the first payment when you reactivate a subscription that had ended.
3. Monthly renewals
Your subscription renews each month until you cancel. Renewal payments are not refundable for a change of mind, but you can cancel at any time and you won't be charged again. After you cancel, you keep access until the end of the period you have already paid for. You can cancel from the billing page in the app, or through the link in your Paddle receipt.
4. Billing mistakes and service problems
If you were charged by mistake, charged twice, or LinkedTeams has a serious problem we can't fix within a reasonable time, contact us at hello@linkedteams.co. We will look into it with Paddle and arrange a full or partial refund where it is fair.
5. How to ask for a refund
- Go to paddle.net, look up your order with the email address you used, and request a refund; or
- use the link in the receipt email Paddle sent you; or
- email us at hello@linkedteams.co and we will help you.
Approved refunds are paid by Paddle to your original payment method where possible, usually within 14 days. How long it takes to appear in your account depends on your bank or card provider.
6. What happens after a refund
When a payment is refunded, the subscription it belongs to ends. Your workspace becomes read-only, so you can still look at your content but not create, edit or publish. Special rates, such as a founding member rate, end with the subscription and can't be restored later.
7. Contact
LinkedTeams, San Juan City, Metro Manila, Philippines. hello@linkedteams.co